C3/CustomerContactChannels - Outsourced Customer Management Solutions for the Contact Centre Industry

C3/CustomerContactChannels is your trusted partner for outsourced customer management solutions. With three decades of experience, we are a category leader and one who employs time-tested methodologies and broad industry insights to seamlessly manage customer contacts and interactions. Our singular focus is to build brand value with every call we answer, every email we respond to and every web visitor that we support.

At C3, 'experience the C3 difference' is more than our slogan, it's a promise found nowhere else in the industry. Each client engagement begins, and grows, with our senior management team's intimate involvement. C3 staff are entrepreneurs at heart and live our clients' business.

C3 solutions are efficient, streamlined and seamless across organisations and around the globe. Our business model allows for consistent delivery anywhere our clients' business takes us. Every turnkey solution C3 delivers is designed around four critical client objectives; to enhance the customer experience, convert sales and revenue generation opportunities, support the voice to and from the customer, and optimise the cost of service delivery.

Experienced customer management professionals

C3's leadership team is comprised of seasoned customer management executives. C3 executives are industry veterans with the dual perspective of both client and outsourcer. Each of our executives are uniquely qualified and play a vital yet defined role within the company.

Together our executives form a field-tested team of customer management professionals. Want to join our company? Our standards are a step above most, from the front-line supervisors to managers. This commitment to excellence ensures quality service delivery with every interaction.

Deep executive involvement with clients

Clients do not want vendors, they want partners and that is what C3 strives to be. We seek meaning in each engagement hoping that clients view the C3 team viewed as an integral part of their own team. We are committed to the entire client engagement. Senior management is present at business reviews, launch milestones and recognition events. In between, we are never further than a phone call or email away because when our clients achieve success, we like to think that we have been successful too.

Customer communication channels

At C3, we are innovators, pioneers and advocates tasked with furthering our clients' missions. Our pursuit of a new direction away from 'business as usual' has led to such concepts as C3 labs, our in-house solution incubator. This division creates, nurtures and beta-tests new technologies and solutions. Its purpose is to provide added value to clients who trust C3 not to stay ahead of trends, but to be the trendsetter in customer communication channels, contact centre technologies, and optimisation solutions.

C3 labs develop new ways to drive service, exceed sales performance objectives and derive even more efficiency from every aspect of an already efficient service delivery model. Every new development we discover or dream up at C3 labs soon become one of the tools at our disposal to help clients achieve even better results. It's not just about staying ahead of the competition; it's about leading the pack.

Contact Details

C3/CustomerContactChannels, Inc.
1200 South Pine Island Road
Suite 200
FL. 33324
United States of America

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