Key Factors to Consider When Choosing an Outsourcer for Your Contact Centre Services18 April 2013 by Mindpearl
Since outsourcing first became popular, locations such as the Philippines and India have dominated the market with possibilities of low rates and reduced operational costs.
This focus on cost alone can come at a price, many businesses have had their contracts withdrawn as a result of a series of qualitative problems. This has provided the space for companies such as Mindpearl, with a holistic offering, to move forward in the market.
So what should you be looking for when choosing an outsourcer for your contact centre?
A good outsourcer will be open to a visit in person - regardless of the fact that this may involve several thousands of miles of air travel. This is always a worthwhile investment.
You must have heard this before: if the deal looks too good to be true, it probably is!
The best contact centre outsourcers do not overpromise and do not mislead. They are absolutely competent about the services they provide. They should be crystal clear in their explanations of what happens when, for how much and why. Competence is really the key word in this business.
To find out more, please download this free white paper.
Key Factors to Consider When Choosing an Outsourcer for Your Contact Centre Services